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Privacy Policy

Last updated: September 10th, 2019.

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Welcome to our website www.thefoldsharedliving.co.uk (the “Site”). We refer to the Site, all features, functionality and content of the Site as the "Services". The Services, including the Site are provided in the UK by The Fold Shared Living ("we", "us", "our"). For the purposes of UK data protection legislation, we are the data controller.

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Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. This Privacy Policy (the “Policy”) describes how we capture your Information (as defined below) and governs how we will deal with it. By using the Site and Services, you are accepting and consenting to the collection, use, disclosure and other handling of your Information as described below.

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1. Information we collect or receive
When you use the Site, we collect and retain information that you, as a customer or potential customer, provide to us through the Site, as well as information that is automatically or passively collected from you, your device or your browser (the “Information”).

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Information that you may provide to us:

  • Contact information, including name, email address, postal address (including post code) and telephone number.

  • Communications to us, for example submitting queries, reporting a problem, or comments regarding the Site or its content.

  • You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to contact you.

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Information that may be automatically collected:
We, along with potential third parties, also may collect Information about you, your computer or device and your use of the Service via automated means. This Information may include:

  • Information about your visits to the Site and use of the Services, the resources you access, any data you download and information related to the ways in which you interact with the Site and the Services.

  • IP addresses (including the general information in such address, such as city, county and post code), unique device identifiers, other information about your mobile phone or other mobile device(s), browser types and browser language.

  • Information about your device, computer and/or browser you use as well as the device's operating system. This may include your device hardware model, operating system version, or mobile network information.

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2. Information uses
We use your Information to better serve you. Some examples of how we may use your Information include to:​

  • Improve the Site and Services for customers, analyse Site usage, investigate complaints or Site operations and identify visitors to the Site.

  • Communicate with you in response to direct contact you've made to us.

  • Provide customer support and diagnostic assistance, for instance, by analysing the Information, our Service’s integration with other platforms and the contact information you submit to us.

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3. Information sharing and disclosure

We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.

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We may share your personal information in the following ways:

  • With trusted service providers, to perform or assist us in performing any of the functions listed in Section 2 (Information Uses), for instance (without limitation) to assist us with email delivery, customer and technology support, hosting services.

  • We may use third-party Web analytics Services on the Site, such as those of Google Analytics. These service providers use the technology described in the "our use of cookies and similar technologies section" to help us analyse how users use the Site and to deliver advertising. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these services providers, who use the information to evaluate your use of the Site.

  • We may share your Information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information in situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or the Terms of Service; or to respond to the claims of violation of the rights of third parties and/or to protect the rights, property and safety of The Fold Shared Living, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts and/or other organisations.

  • We may share your Information in any other circumstances where we have your consent.

  • We may include links to third party websites on the Site which we think you might be interested in. Any such third party websites are not controlled by us and therefore our Privacy Policy does not apply to them.


Our use of cookies and similar technologies:

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. We may use cookies on our site, if so, you will see a message asking you to consent to this. 


4. Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only with your consent.

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Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for us to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, or improving our platform. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

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If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "contact us" heading below.


5. Marketing

We do not engage in any marketing activity. We will only use the contact information you provide to reply to your queries directly. We do not pass your personal information on to any third parties for marketing purposes. 


6. Security and retention

While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the Internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.


7. Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

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When we have no ongoing legitimate business need to process your personal information, we will delete it.


8. Your choices and your rights

You have the following data protection rights:

 

  • If you wish to access, correct or update your personal information, you will be able to do so by contacting us at the details below.

  • If you wish to request deletion of your personal information, you can exercise this right by contacting us using the contact details below.

  • In addition you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided below.

  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the Information Commissioner's Office.

  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws


9. External links

The Site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.


10. Contact us

If you have questions or concerns regarding this Policy, please contact us:

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By email: Jane@thefoldsharedliving.co.uk

By phone: 07787 824 330

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11. Changes to our policy

We may update this Privacy Policy at any time for any reason. If we do so, we will post the updated Privacy Policy on the Site and indicate its effective date or the date it was posted. We encourage you to review the changes carefully. Your continued use of the Service will mean you agree to those changes.

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